Revolutionizing Customer Support for with Artificial Intelligence
AI-powered ticketing platform that knows your machines, intercepts customer requests, and suggests what to respond.
How Neuratio Works
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Leading Companies Choose Neuratio
We reduce response times by up to 65% for manufacturing companies
Results That Matter
Real numbers from real implementations
Reduction in Support Time Spent
Response Time Reduction
Always Available
How it works, step by step
Your customers keep writing to you as they always have. Neuratio does the heavy lifting.
Builds the memory
Starts from manuals, documentation and your technicians' experience and turns them into a reusable technical memory.
Picks up every request
Turns it into a ticket, checks the essential information and assigns a priority.
Asks for what's missing
If a request is incomplete, it writes to the customer in their language, 24/7.
Answers or drafts the reply
Simple cases are answered automatically. For complex ones it proposes a draft with sources: the technician reviews it and sends it with one click.
Learns from every case
Every solved case can enter the memory: next time, Neuratio already knows.
What Neuratio Does
Explore the comprehensive AI-powered features that transform your customer service operations
Core Features
The AI system automatically identifies and responds to routine requests and incomplete requests, such as when the machine serial number or problem description is missing, providing immediate answers and lightening the workload for your team.
The AI analyzes the machine's technical manuals and similar tickets already resolved in the past, generating draft solutions, ready to be sent with a click.
When a customer asks for a spare part, Neuratio suggests the most likely parts from the request and the machine's bill of materials, and puts them in a ready-to-send draft reply that the technician checks and confirms. Less time spent searching bills of materials, faster answers for the customer.
A conversational assistant your technicians can ask anything about your machines. It searches the whole company knowledge base and answers with structured procedures, images and cited sources, so even less experienced colleagues can give accurate, professional answers.
We turn decades of industrial knowledge into a reusable technical memory: the experience your technicians have built over years in the field becomes a company asset, available to the whole team instead of locked in the heads of a few.
An intelligent memory that stores problems and solutions, improving request after request and transferring the experience of technicians to a centralized knowledge base that supports AI.
Additional Features
And many other capabilities to discover...
Automatic priority assignment based on urgency, customer type, warranty status, and business impact to ensure critical issues receive immediate attention.
Intelligent system that recognizes customers and machines based on company criteria, providing information on warranties and previous interactions for increasingly personalized support.
Real-time translation to ensure smooth communication with customers around the world, overcoming any language barriers in technical support.
Meet the Founders
Starting from an academic research thesis on how to apply artificial intelligence to build a second brain for every technician, and drawing on more than 150 interviews with machinery manufacturers, we created a carefully designed, constantly evolving product to transform and automate your service into a real competitive advantage. We work on it every day to make it the best on the market.
Interested in Seeing Neuratio in Action?
Let's connect! Book a personalized demo to see how Neuratio can simplify your customer service. We’ll reach out for a short 30-minute demo with no obligation.
Ready to Transform Your Customer Service?
Join leading machinery manufacturers who have already revolutionized their customer support with Neuratio's AI-powered platform. Let's discuss how we can help you:
- Reduce response times by up to 65%
- Save up to 90% of the time on repetitive requests
- Provide 24/7 multilingual support
- Centralize and scale expert knowledge